NotifyHub ("we," "our," or "us") operates the NotifyHub business communication platform and website at notifyhub.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, business name, and billing information necessary to provide our services.

Customer Data

You may upload customer contact information, including names, phone numbers, email addresses, and related business data. This data is processed solely to deliver the communication services you configure.

Usage Data

We collect information about how you interact with our platform, including login activity, feature usage, message delivery logs, and technical data such as IP address, browser type, and device information.

How We Use Your Information

We use collected information to:

Provide, operate, and maintain the NotifyHub platform
Send messages on your behalf via WhatsApp and Email
Process payments and manage your subscription
Provide customer support and respond to inquiries
Improve our services and develop new features
Comply with legal obligations and enforce our terms

WhatsApp and Third-Party Services

NotifyHub integrates with the WhatsApp Business Platform and email delivery providers to send messages on your behalf. When you use these features, message content and recipient data are transmitted to these providers in accordance with their respective privacy policies and our data processing agreements.

Data Sharing

We do not sell your personal information or customer data. We may share information with:

Service providers who assist in operating our platform
Communication providers (WhatsApp, email) to deliver messages
Legal authorities when required by law

Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. See our Security page for more details.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time through our Data Deletion process.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Export your data in a portable format
Withdraw consent where processing is based on consent

Contact Us

For privacy-related questions or requests, contact us at privacy@notifyhub.in or visit our contact page.