Refund & Cancellation Policy

This Refund and Cancellation Policy explains how billing, cancellations, and refunds work for NotifyHub subscriptions. It should be read together with our Terms of Service.

Subscription Billing

Paid NotifyHub plans are billed in advance on a monthly basis, as described on our pricing page. Your subscription automatically renews each billing cycle unless you cancel before the renewal date.

Cancelling Your Subscription

You may cancel your subscription at any time by contacting [email protected] or through your account settings, where available. Cancellation stops future billing — it does not automatically delete your account or data. To request data deletion, see our Data Deletion page.

Refunds

Subscription fees already billed are generally non-refundable, except where required by applicable law. If you believe you were charged in error — for example, a duplicate charge or a charge after cancellation — contact [email protected] within 7 days of the charge and we will review the request.

Service Issues

If NotifyHub experiences an extended service outage that materially affects your ability to use the platform, contact our support team. We review such cases individually and may issue a credit at our discretion.

Plan Changes

You may upgrade or downgrade your plan at any time. Plan changes take effect based on your billing cycle; we do not provide partial-period refunds for downgrades.

Enterprise Plans

Custom Enterprise agreements may have different billing and cancellation terms as set out in the applicable order form or contract. Where those terms conflict with this policy, the signed agreement controls.

Contact

Questions about billing, cancellations, or refunds? Contact [email protected] or visit our contact page.