How to Send Promotional WhatsApp Messages to Customers

Promotional WhatsApp messages work when they go to people who expect to hear from your business, use an approved template, and can be tracked. They fail when numbers are scraped or messages ignore Meta’s WhatsApp Business policies.

Before you send

• You have consent and a genuine customer or lead relationship.
• The copy matches an approved WhatsApp message template.
• The audience is a group or tag, not “everyone in the phone”.
• You can honor opt-outs.

Workflow in NotifyHub

1. Import or update customers (Excel/CSV is supported).
2. Segment with groups and tags (for example festival buyers).
3. Create a campaign with a promotional template.
4. Schedule the send through the connected WhatsApp Business account.
5. Check delivery status and the message log.
6. Assign follow-up tasks for replies that need a human.

What NotifyHub will not do for you

NotifyHub does not obtain customer consent on your behalf, approve templates instead of Meta’s process, or permit unsolicited marketing to contacts who have not agreed to hear from you. See the WhatsApp Messaging Policy on this website.